Responsible Gambling

PolarPeak is committed to helping Canadian players make informed choices and keep gambling entertaining, controlled, and within their means. This page is for anyone who plays online casino games, as well as friends and family who may be concerned about someone's gambling; it explains warning signs, practical controls, and where to find confidential support.

Signs of Problem Gambling

  • Chasing losses by betting more to try to win back money
  • Using money needed for rent, bills or groceries to gamble
  • Hiding gambling activity or lying about how much is spent
  • Neglecting work, school, or relationships because of gambling
  • Feeling unable to stop or control gambling despite trying
  • Experiencing stress, anxiety or depression linked to gambling
  • If any of these signs appear, pause gambling and contact ConnexOntario for free, confidential, 24/7 help

Self-Exclusion and Deposit Limits

Explain that players should open their casino account's Responsible Gambling, Safer Gambling, or My Account settings to set daily, weekly, or monthly deposit limits, as well as session reminders, cooling-off periods, and loss limits where available; lower limits should take effect immediately, while increases may involve a waiting period. Explain how to request temporary or permanent self-exclusion through each operator's support or responsible-gambling team, and direct Ontario players to the province's regulated self-exclusion information; operator-specific controls may not cover every gambling site.

Canadian Help and Support

  • Ontario - Call ConnexOntario at 1-866-531-2600, text CONNEX to 247247, or use the online chat on connexontario.ca; CAMH's problem‑gambling counselling is available 24/7 at 1-844-842-9655 and via live chat at camh.ca/services/problem-gambling/
  • Alberta - Reach the GameSense Info Line at 1-833-447-7523; for all other provinces, consult the Responsible Gambling Council's Help for Canadians directory at rgc.ca/help-canadians, which lists provincial gambling‑help hotlines such as British Columbia's Problem Gambling Helpline, Manitoba's Gambling Help Line, Nova Scotia's Ask‑G‑Help, and others
  • If you or someone you know is in immediate danger, call 911; for suicidal thoughts or crisis, dial or text 988 to connect with Canada's Suicide Crisis Helpline

How PolarPeak Promotes Safety

PolarPeak operates solely as a Canadian gambling‑information portal, displaying prominent age‑verification prompts and location notices while clearly marking all commercial links to partner operators. The site consistently publishes responsible‑gambling reminders, provides direct links to support services such as the Canadian Problem Gambling Helpline, and refuses to feature promotions that could encourage loss‑chasing, only endorsing operators that hold valid licences for the player's jurisdiction.

Tips for Safer Play

  • Set a specific time limit and entertainment budget before you log in
  • Play only with money you can afford to lose; use disposable funds
  • Never borrow money or use credit to fund gambling
  • Avoid chasing losses; stop when your budget is reached
  • Take a 5‑minute break every hour of play
  • Do not gamble when feeling angry, sad, or under the influence of substances
  • Keep gambling separate from rent, bills, or essential expenses
  • Review your account activity weekly to track spending
  • Remember casino games are chance; they cannot provide reliable income

Official Canadian Regulators

  • Provincial oversight drives Canadian online gambling; Ontario's regulated market is governed by the Alcohol and Gaming Commission of Ontario (AGCO) - https://www.agco.ca - while iGaming Ontario (https://www.igamingontario.com) licenses and manages private iGaming operators in the province.
  • Western provinces enforce strict licensing: Alberta Gaming, Liquor and Cannabis (AGLC) - https://aglc.ca, British Columbia Gaming Policy and Enforcement Branch - https://www2.gov.bc.ca/gaming, and the British Columbia Lottery Corporation (BCLC) - https://www.bclc.com.
  • Eastern and Atlantic regulators include Québec's Régie des alcools, des courses et des jeux (RACJ) - https://www.racj.gouv.qc.ca and Loto‑Québec - https://www.lotoquebec.com, Manitoba's Liquor, Gaming and Cannabis Authority (LGCA) - https://lgca.ca, Saskatchewan Liquor and Gaming Authority (SLGA) - https://www.slga.com, and the Atlantic Lottery Corporation - https://alottery.com, alongside each Atlantic province's own gaming authority.